AI High Signal

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How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCore | Amazon Web Services

ShipStation Global's engineering team built Deckhand, an AI IT help desk agent for Slack on Amazon Bedrock AgentCore. It answers routine IT questions from a curated knowledge base, reads error-message screenshots, and files Jira tickets. In its first three months it resolved 97.5% of channel queries with a 96% positive feedback rating.

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Omar Khattab @lateinteraction · 08/11 19:28 prof @MIT CSAIL | ColBERT, https://t.co/ZZaSzaRaZ7 (@DSPyOSS), GEPA, RLMs, Pedagogical RL
Nice section in this AWS post on ShipStation Global’s AI IT help desk. A dspy.RLM module holds their entire Slack history as a variable, and mines it into a knowledge base of resolved issues.
Stanford NLP Group @stanfordnlp · 08/11 21:43 Natural Language Processing/Machine Learning @chrmanning @jurafsky @percyliang @ChrisGPotts @tatsu_hashimoto @MonicaSLam @Diyi_Yang @YejinChoinka @StanfordAILab
Nice section in this AWS post on ShipStation Global’s AI IT help desk. A dspy.RLM module holds their entire Slack history as a variable, and mines it into a knowledge base of resolved issues.